At EasyLife Markets, your satisfaction matters to us. This policy explains how returns, refunds, and replacements work when you shop with us.
Return Window
You may request a return or refund within 30 days of the delivery date shown in your tracking information. After 30 days, we're unable to offer a refund or exchange.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or with parts missing, you do not need to send anything back. Contact us within 30 days of delivery with:
- Your order number
- Clear photos (or video, for items where damage is hard to photograph) of the item and its packaging
- A short description of the issue
Once reviewed, we'll send a full replacement or issue a full refund to your original payment method — whichever you prefer. For items with a minor issue that doesn't affect how the product works (e.g. a small cosmetic mark, or a wrong color/size where function isn't affected), we may offer a partial refund or a replacement.
Change-of-Mind Returns
If you simply changed your mind, you may return an unused item in its original condition within 30 days of delivery for a refund of the item price. Please note:
- The item must be unused, in its original packaging, and in resellable condition.
- Return shipping is the customer's responsibility, unless the return is due to our error.
- Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–10 business days.
- No restocking fee applies.
To start a return, contact us first at starsade2016@gmail.com with your order number — we'll confirm the item is eligible and provide return instructions before you ship anything back.
Orders That Haven't Arrived
Shipping times vary by destination. If your order hasn't arrived and tracking shows no updates:
- 45 days after your shipping confirmation for orders within the United States
- 60 days after your shipping confirmation for most other destinations
- Up to 100–110 days for select destinations or shipping methods with longer customs processing (we'll let you know at checkout if your order falls into this category)
Contact us and we'll track it down, reship it, or refund you in full — your choice.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, though your bank or payment provider may take a few extra days to post it.
What's Not Covered
We're not able to offer a return, refund, or replacement for:
- Custom, personalized, or made-to-order items, once production has started
- Orders where the shipping address was entered incorrectly by the customer
- Delivery delays or losses caused by events outside our control (customs holds, natural disasters, carrier disruptions, etc.)
- Products that were correctly described and simply not to your taste
- Items returned without first contacting us for approval
International Orders
Depending on your country, customs fees, import duties, or taxes may apply on delivery and are the customer's responsibility. These fees are non-refundable, even if you return the item.
Contact Us
Questions about a return or refund? Email us at starsade2016@gmail.com with your order number, and we'll get back to you within 1–2 business days.